Terms & Conditions
All purchases from this shop are subject to the terms and conditions set out below.
1 Wholesale only
Pricing and ordering through this site is only available to approved and signed in wholesale customers. To be approved as a wholesale customer you must apply using our wholesale customer application form.
Only registered businesses with a bricks and mortar store will be considered for wholesale customer access.
Orders placed via this website are subject to minimum order quantities.
1.1 Online-only retailers
We are currently limiting the number of online-only retailers we work with. If you are approved to sell petal & pins products online, credit to petal & pins must be given in the product description and suggested retail prices must be observed. Resale of petal & pins products on Etsy, eBay, Amazon, or similar platforms is not permitted.
1.2 Market stalls, pop-ups and social sellers
We currently do not work with retailers selling at market stalls or with social sellers as these can conflict with our bricks and mortar retailer locations. If you are planning a pop-up event please contact us with details of the event for consideration.
2 Payment and order processing
Payment can be made by either by credit card (MasterCard, VISA and AMEX) via the secure payment service powered by Stripe.
For Australian customers paying in AUD we also accept payment by EFT (bank transfer) - select this option at checkout if desired. Sorry, this option is not currently available for international customers.
Your order will be dispatched once notification of payment has been confirmed, generally within 1 - 3 days.
We endeavour to keep product listings up to date. If for any reason an item listed is unavailable we will contact you within 48 hours to offer you a refund or a suitable alternative.
3 Prices & taxes
Prices are based on Australian Dollars (AUD) however if you are accessing the site from outside Australia the site will attempt to display prices in your currency. You will also be able to pay in your selected currency. Currencies currently supported include Australian Dollars (AUD) and New Zealand Dollars (NZD) only.
Retailers outside of Australia and New Zealand can shop our line via Faire.
All prices on this website are shown exclusive of taxes. Goods and Services Tax (GST) of 10% will be added at checkout for customers with an Australian delivery address. Our Australian Business Number (ABN) is 83 775 687 761.
International customers are responsible for any import duties, taxes or other charges relating to importing in their own countries.
4 Product representation
We display our products as accurately as possible but please be aware that the colours you see on the shop will depend on your screen and may not exactly reflect the colour of the product on delivery.
5 Copyright and trademarks
All words and images on this website are copyright © Sandra Alcorn and may not be used or reproduced without permission. petal & pins® and Garden Fairy's Wardrobe® are registered trademarks of Sandra Alcorn.
6.1 Within Australia
All orders are shipped from Hobart, Tasmania, Australia via Australia Post. Please allow 5 - 7 days for delivery.
6.2 Outside Australia
All orders are shipped from Hobart, Tasmania, Australia via Australia Post airmail. Due to COVID-19 disruptions to mail services, delivery times are currently significantly longer than normal. Please allow 10 - 25 business days for delivery.
We do not receive your credit card details when you make a purchase through this site. We will not disclose or use for any secondary purpose personal information you provide to us including your name, address, telephone number and email address.
8 Refunds, returns and exchanges
We do not refund for change of mind.
All our products are thoroughly checked before they are sent and packaged with care. In the unlikely event that you receive an item that is damaged, please contact us within seven (7) days of receiving your order with a photo of the damaged goods. Replacement items will be shipped out straight away.
Retailers must agree to our wholesale terms and we respectfully reserve the right to terminate any wholesale accounts that are not in compliance with these terms. By placing a wholesale order with us you confirm that you have reviewed and agreed to the above wholesale terms and conditions.